Understand every customer and their lifetime value instantly.
Create and manage customer records, flag VIPs and active renters automatically, and see total spend and booking history in one place.
CRM Overview Preview
Key Benefits
See how CRM helps your business
Customer profiles that build themselves
Every booking creates or updates a customer record with contact info, events, balances, and notes.
Smart status tracking
InflateMate marks customers as VIP when they book more than once in a year and Active when they have booked in the current year.
Complete booking history
See every event, invoice, and waiver alongside internal notes so your team never hunts through inboxes again.
Ready for follow-up
View total spend, add tasks, and use filters to build targeted outreach or loyalty campaigns.
How It Works
Get started with CRM in minutes
Bookings feed the CRM
Manual and online bookings automatically create customers so there is nothing to type twice.
Statuses update automatically
InflateMate flags VIPs and Active customers so you can focus on repeat renters first.
Log notes and tasks
Add reminders about delivery instructions, special preferences, or to-dos for your team.
Filter and export in seconds
Search by status, last booking date, or spend, then export the list for marketing or reporting.
Frequently Asked Questions
Everything you need to know about CRM
How do VIP and Active customers work?
VIP customers have booked more than once in the past 12 months, while Active customers have booked within the current year.
Can I manage customers manually?
Yes. Create, edit, or delete customers, update their status, and add notes whenever you need.
Can I see what a customer has spent?
Each profile shows total lifetime spend, booking history, and any invoices or waivers tied to that customer.
Related Resources
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